Shipping Policy

Flat Rate Ground Shipping

Our shipping policy is simple: We ship our products to anywhere in the United States - except Alaska and Hawaii - for a FLAT RATE OF $5.99. 

All orders in the Continental USA over $100 receive FREE SHIPPING, no promo code required!

Please Note: Flat Rate Shipping is Excluded from any Orders Containing Commercial 54" Goods (if it's sold in 30-yard increments then it falls under this category)

Handling Fee:

All orders are charged a flat $5.99 handling fee, which covers the handling and fulfillment of your order, regardless of the quantity purchased or value. This handling fee is non-refundable and cannot be waived. Samples are not charged a handling fee. 

Delivery Time

Your estimated delivery time is calculated from the date of your order and always based on standard business days (EST). Weekends and holidays are excluded since most carriers do not ship on those days. All expedited orders must be placed before 2PM (EST) for them to be shipped that day. All expedited orders placed after 2PM (EST) will go out the following day. Weekends are not included.

Estimate Delivery Schedules are as follows:

Please Note: Shipping and delivery dates are estimates only, and in no event shall we be liable for any delay in delivery or assume any liability in connection with shipment.

Expedited 2nd Day Air & Overnight Shipping

You have the option of choosing next day air if you need your delivery time expedited. The additional charge for 2nd/Next Day Air is based on your shipping location and is not refundable. 

Please Note: Cut-off time for 2^nd Day/ Next Day air shipping is by 2pm EST, M-F (excluding holidays). Any orders received after the cut-off time will ship out next business day and be delivered in accordance with shipping preference from the day it ships out.

PLEASE NOTE: No orders will be shipped or delivered on Non-Business Days (including weekends, holidays, etc..)

Samples

Samples are shipped directly from the manufacturers via the United States Postal Service and most times do not have tracking numbers. Please allow 7-10 business days for them to arrive. Please note that different samples from different manufacturers will arrive at different times.

While all of our samples are sent via USPS First Class, some samples have the ability to be expedited at checkout. Please be aware that this means they will ship out the way you selected at checkout (2nd Day Air or Next Day Air) once the order has been processed. Sample processing takes approximately 1-3 business days by the mill. Once processing has completed your sample order will be shipped out to you via the shipping method you selected. Please be aware if you order multiple samples from multiple manufacturers, they will arrive at different times due to the differences in mill locations. Samples are non-refundable and are not returnable for credit.

Order Tracking Number 

Once your order is processed and shipping from the warehouse, you will be provided with a tracking number. We will update your order with this number once it becomes available so you can track your order in transit. 

Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands

Shipping is available to Alaska, Hawaii, Puerto Rico and Virgin Islands for an additional shipping fee. The additional fee is solely based on what UPS or FedEx charges us.

International Shipping:

We use MYUS.com to ship all of our residential international orders. Please allow 5-6 business days for the package to get to our MYUS suite. From there, it will be shipped to the address you provided.

Orders for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and fees levied by the destination country (“Import Fees”). You are solely responsible for any fees, taxes, or duties that may be imposed upon the shipment.